Refund policy

At Izaara, every product is carefully hand-poured, packed and checked before dispatch. However, if your order arrives damaged or you receive an incorrect product, we're happy to help.

1. Returns & Replacements

• Returns are not accepted for change of mind or personal fragrance preferences.
• If you receive a damaged, defective or incorrect product, you can request a replacement or refund.
• Requests must be raised within 48 hours of delivery, along with clear photographs and an unboxing video of the product and its packaging.
• Products that have been used, burned or altered are not eligible for returns or replacements, except where required under applicable consumer law.
  

2. Refunds

• If a replacement is unavailable, a refund will be issued.
• Approved refunds will be processed to the original payment method.
• For damaged or incorrectly delivered products, Izaara will bear the return shipping costs. If a refund is issued, the full amount paid by the customer, including the original shipping charges, will be refunded.

3. Order Cancellations

• Cancellation requests can be made before the order is dispatched.
• Once an order has been dispatched, it cannot be cancelled.

4. Important Note

As our candles are handmade in small batches using natural soy wax, slight variations in colour, frosting, surface texture and finish may occur. These are natural characteristics of soy wax and handmade products and are not considered defects.

For any return, refund or replacement-related queries, please contact us through our website's contact details.

All requests are subject to applicable consumer protection laws.